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"Unable to Access Microphone or Camera" on Android

Article author
Ricky Kearns
  • Updated

 

When you get the "Unable to Access Microphone or
Camera" on an Android phone please follow these instructions. 

1__Unable_to_Access_Microphone_or_Camera_.jpg

  

On your Android device, tap on the Kebab menu (Blue rectangle)

 

2__Unable_to_Access_Microphone_or_Camera_Blue.jpeg

 

This will open a new page. Find 'Settings' .(pass arrow to Blue rectangle)

 

4__Unable_to_Access_Camera_and_Microphone_Settings_arrow.jpg

Scroll to the lower half and tap 'Settings'.

6__Unable_to_Access_Microphone_or_Cameran_Settings.jpg

 

On the 'Settings' window there will be a 'Site Settings' option ( Blue rectangle). Tap on this.

 

5__Unable_to_Access_Camera_and_Microphone_Blue.jpeg

 

This will open the 'Site Settings' Menu where "Camera" and "Microphone 

will be "Blocked".

6__Unable_to_Access_Camera_and_Microphone_Blue_Blocked.jpg

To unblock do the following. Tap on the Camera first.  After opening, toggle the Camera from left to right. 

 

8__Unable_to_Access_Camera_and_Microphone_grey.jpg

The grey will now turn to blue. 

8.1__Unable_to_Access_Camera_and_Microphone_blue.jpg

Tap the 'Back arrow' on the upper left to go back to the 'Site Settings' page.

The Camera should now show 'Ask first' with the 'Microphone' still indicating 'Blocked'.  Next tap on 'Microphone' and follow the the above directions for changing Camera setting.

9__Unable_to_Access_Camera_ask_first.jpg

 

Now toggle the grey button by touching it and it will switch to blue.

7__Unable_to_Acces_Microphone_or_Camera_Camera.jpg

We are almost through.

10__Microphone_blue.jpg

The final steps are to go back to the Swivel link that was sent to you and click on the link, or to the window in Chrome that we started from that says "Unable to Access Microphone or Camera."

13__Unable_to_Access_Microphone_or_Camera_revisit.jpg

If the URL is refreshed the "Join Your Meeting" page will come up where you can fill in your name in "Display Name" slot.

14__Your_name.jpg

One of the last steps is to click "Continue" and you will be presented with the option to "Block" or "Allow" access to the 'Camera' and Microphone'. Tap on "Allow".

12__swivel.is_wants_to_use_your_camera_and_microphone.jpg

You will now be entered into the waiting room. Thanks for your 

patience.  The host will soon let you in. You will have great community with Swivel.

 

15__Waiting_room.jpg

If you are experiencing any difficulties beyond this, please email ricky@swivel.is Thanks.

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